10 hours 2 minutes |
|
35 Course Videos |
|
100 Test Questions |
Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.
We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- Introduction
- Syllabus Exam Overview And Testing Tips
- Service Operation Introduction Part 1
- Service Operation Introduction Part 2
- Service Operation Introduction Part 3
- Service Operation Introduction Part 4
- Service Operation Introduction Part 5
- Service Management As A Practice Part 1
- Service Management As A Practice Part 2
- Service Management As A Practice Part 3
- Service Operation Principles Part 1
- Service Operation Principles Part 2
- Service Operation Principles Part 3
- Service Operation Principles Part 4
- Service Operation Process Part 1
- Service Operation Process Part 2
- Service Operation Process Part 3
- Incident Management Part 1
- Incident Management Part 2
- Problem Management
- Request Fulfillment
- Access Management
- Common Service Operation Activities Part 1
- Common Service Operation Activities Part 2
- Common Service Operation Activities Part 3
- Common Service Operation Activities Part 4
- Organizing For Service Operation Part 1
- Organizing For Service Operation Part 2
- Organizing For Service Operation Part 3
- Roles Part 1
- Roles Part 2
- Technology Considerations
- Implementation Of Service Operation
- Challenges Risks And Critical Success Factors
- Conclusion
Description
Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.
We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- Introduction
- Syllabus Exam Overview And Testing Tips
- Service Operation Introduction Part 1
- Service Operation Introduction Part 2
- Service Operation Introduction Part 3
- Service Operation Introduction Part 4
- Service Operation Introduction Part 5
- Service Management As A Practice Part 1
- Service Management As A Practice Part 2
- Service Management As A Practice Part 3
- Service Operation Principles Part 1
- Service Operation Principles Part 2
- Service Operation Principles Part 3
- Service Operation Principles Part 4
- Service Operation Process Part 1
- Service Operation Process Part 2
- Service Operation Process Part 3
- Incident Management Part 1
- Incident Management Part 2
- Problem Management
- Request Fulfillment
- Access Management
- Common Service Operation Activities Part 1
- Common Service Operation Activities Part 2
- Common Service Operation Activities Part 3
- Common Service Operation Activities Part 4
- Organizing For Service Operation Part 1
- Organizing For Service Operation Part 2
- Organizing For Service Operation Part 3
- Roles Part 1
- Roles Part 2
- Technology Considerations
- Implementation Of Service Operation
- Challenges Risks And Critical Success Factors
- Conclusion
Additional information
10 hours 2 minutes |
|
35 Course Videos |
|
100 Test Questions |
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